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Aircall intercom1/11/2024 ![]() ![]() “In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction,” he said. “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations.”Ĭhristian Resch, managing director at lead investor Goldman Sachs, said the pandemic has been a “catalyst” for Aircall’s product. We also witnessed an increasing demand for visibility and data about teams and performances,” chief executive Olivier Pailhes said. “Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. ![]() It has targeted expansion in the UK market in particular and will be seeking partnerships with major telecommunications companies to get a firmer foothold in the country. It has existing offices in New York, Paris, Sydney and Madrid. Aircall About us Brand Life at Aircall Careers Events Press Book a demo Try for free Call Center Software Features Call Tags & Disposition Codes Call Tags Custom labels let you decide the smartest way to organize. It will be opening new offices in London and Berlin. It has 450 employees and plans to add 260 people by the end of the year. The new funding will go towards a broad recruitment drive. More than a third of its revenue now comes from the US as it further internationalises. The Series D round was led by Goldman Sachs Asset Management with participation from Deutsche Telekom Capital Partners, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital and Gaia.Īircall creates a central cloud platform for customer and sales phone calls and integrates its software into companies’ other communication and management programmes like Salesforce, HubSpot and Intercom.Īccording to the French company, it grew its customer numbers more than 65pc over the last year to 8,500 as demand soared during the shift to remote and hybrid working. Dial and call phone numbers from any webpage or add them to an automated calling list. Automatically identify phone numbers on a webpage and add them to your Aircall phone or to an automated calling queue. The Paris-based company was founded in 2014 and develops a cloud-based call centre for managing customer support and sales calls. With this extension, Aircall’s Click-to-Dial and Power Dialer features are available to help you connect with customers faster. The $120m funding round led by Goldman Sachs will be used to hire 260 more people and double down on the UK market.Ĭloud calling platform Aircall has raised $120m in a funding round that pushes its value above $1bn.
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